FAQ - Premium Imitation Jewellery
Q: Are the jewelry pieces made of real gold, silver, or diamonds?
A: No. Innovate Art Impex specializes strictly in premium imitation and artificial jewelry. While our Kundan, Temple, and American Diamond sets are crafted with high-quality finishes, they do not contain real precious metals or genuine stones.
Q: How do I care for my imitation jewelry to keep it looking new?
A: Keep your artificial jewelry away from perfumes, water, and harsh chemicals. Store them in a dry, airtight box or zip-lock pouch after use to maintain their shine.
Q: What is the return policy if an item arrives damaged?
A: We ensure secure packaging, but if an item is damaged in transit, please record a clear, uncut unboxing video. This video is strictly required to process any return claims or reimbursements quickly.
Q: What materials are used in your premium artificial jewelry?
A: We use high-grade alloys, premium artificial stones, and pure white imitation pearls designed to replicate traditional and modern bridal aesthetics without the heavy cost.
Product Quality & Styling FAQs
Q: Do your American Diamond sets and Kundan chokers look like real jewelry?
A: Absolutely! We use top-tier artificial stones, premium plating techniques, and pure white imitation pearls to give you the luxurious look of traditional fine jewelry. Please note that while they look authentic, these are fashion pieces and strictly contain zero precious metals or genuine diamonds.
Q: Is your artificial jewelry safe to wear for long weddings or events?
A: Yes. Our premium imitation jewelry is crafted with high-quality, lightweight alloys designed for comfort during long events. However, because they do not contain real gold or silver, we recommend avoiding direct contact with heavy perfumes or hairsprays right before wearing them.
Shipping & Logistics FAQs
Q: Where does Innovate Art Impex ship from, and how long does delivery take?
A: All orders are securely packaged and dispatched from our facility in Malad West, Mumbai. Depending on your location in India, standard delivery typically takes 3 to 7 business days.
Q: What payment methods do you accept on your official website?
A: We use a fully secure digital payment gateway. You can safely complete your transaction using UPI, Credit/Debit cards, or Net Banking directly at checkout.
Customer Service & Bulk Orders
Q: Do you accept bulk orders for bridal parties or gifting?
A: Yes, we do! If you are looking to purchase our artificial Temple or Kundan jewelry in bulk for weddings, festivals, or corporate gifting, you can reach out to our official support line at +91 77382 37660 to discuss your requirements.
Q: What happens if an item is missing from my package?
A: For your protection and ours, we require a clear, uncut unboxing video from the moment you open the sealed package. If the video shows a missing item, we will immediately process your claim or reimbursement.